Shipping and returns

The transportation of your order

• Packages can be sent in different modalities, 24h urgent - 48h standard and 5 days Lowcost. Depending on your needs.
• The delivery time, once the order begins is issued by the agency, that is, once it goes to the distribution of our facilities by it.
• In palletized, voluminous and heavy orders, the delivery is made at the foot of the street or truck, complying with the current regulations of the transportation agency.
• Whatever the selected shipping method,You can track your order through a locator or issuance that we will facilitate your e-mail.
• If you do not receive this email, you can request it in the mail: administration @materialescalefaccion.com
• We recommend that to consolidate your purchases, treat them in a single order and so will not increase logistics expenses.
• Make sure the product He is the one he has requested and has arrived in optimal conditions maintaining the original packaging until his verificationn.Sino In this way, write it down in the Albaran del Carrier being in his right to refuse the shipment.
  
• Shipping costs or portages include packaging, handling and transport, depending on volume and weight of the package.
• Shipping portments included, if orders exceed € 650.
• Special attention is paid to shipments that contain fragile objects.
• The maximum period of return is 15 calendar days once the article has been received.

In case of return, we explain in detail the steps to follow:

• If damages produced by transport or source defects are observed, it must be notified within a maximum period of 24h to the receipt of the order.
• Returns of products that have been manipulated are not accepted, or do not retain their original packaging.
• No product returns are accepted or customized. It will be warned before the customer who must be ordered the product for supply.
• If you do not wish or have erred when requesting the order.1) The value of the portions will not be returned for compensation for logistics-administrative management.2) You must send it to our facilities.
• On orders over € 650, the change will be allowed for other products from the store for a value of the equal or higher purchase.
• In case of reimbursement of your order, it will be carried out within a period of approximately 3 -5 working days.

If the return is properly justified, being able to demonstrate that the origin of the error comes from other causes.

• If it is a shipping by mistake, provide us via email the purchase invoice accompanied by a photo of the plate or sticker of characteristics of the product / s contributed by the manufacturer to be able to identify and verify the product / s.
• If the product is defective or beaten, in addition to the purchase invoice you must provide the necessary photographs and documentation of these damage to be able to proceed to its return.